Your information is completely safe with us
This document clearly describes how your personal information is collected, used, and kept secure on the dx777 platform.
This Privacy Policy ("Policy") governs the collection and use of information between dx777 ("we", "our", "platform") and all its users ("you", "your"). By creating an account or using the services on dx777, you will be considered to have fully accepted the terms of this Policy. Please read it carefully.
1. Scope of This Policy
This Policy applies to dx777's website, mobile version, and all associated digital services. Whether you access our site, register, conduct financial transactions, or contact the support team — this Policy is in effect in every case.
2. Information We Collect
Identity Information
Your name, email address, mobile number, and date of birth are collected during account registration. This information is essential for account verification and identity confirmation.
- Full name and display name
- Email address and mobile number
- Date of birth (for age verification — account creation is not permitted for those under 21 years of age)
- Address (where required)
Financial and Transaction Information
Payments on our site are processed through bKash, Nagad, and Rocket. Information related to these transactions — such as mobile wallet numbers, deposit amounts, and dates — is collected securely. Full payment credentials (such as a complete account PIN) are not stored on our servers.
- Deposit and withdrawal history
- Mobile wallet numbers used (stored partially)
- Transaction date, time, and amount
Technical and Usage Information
When you access our site, certain technical information is collected automatically. This is used to improve site performance and ensure security.
- IP address and device type
- Browser and operating system information
- Pages visited and time spent
- Cookie and session data
Communication Information
If you contact the support team via our live chat or email ([email protected]), the content of that conversation may be stored for quality improvement and training purposes.
3. Purpose of Data Collection
dx777 never collects information without reason or in excess. Collected information is used only for the following purposes:
- Account management: Ensuring registration, identity verification, and login security.
- Financial transaction processing: Securely handling deposits, withdrawals, and bonus benefits.
- Fraud prevention and security: Detecting suspicious activity and maintaining platform security.
- Customer support: Providing quick resolution of your issues and questions.
- Service improvement: Analyzing data to enhance the user experience.
- Regulatory compliance: Meeting necessary legal and regulatory obligations.
- Communication: Sending important account-related notifications and updates.
4. Cookies and Tracking Technologies
dx777 uses cookies and similar technologies on the site. Cookies are small text files stored in your browser that help the site remember your preferences.
4.1 Types of Cookies We Use
- Essential cookies: Necessary for managing login sessions and core site functionality.
- Performance cookies: Help monitor site speed and efficiency.
- Preference cookies: Remember your language and display preferences.
- Analytical cookies: Collect anonymous data to understand how the site is used.
4.2 Cookie Control
You can disable or delete cookies at any time from your browser settings. Please note that disabling essential cookies may cause some core site features to not work properly.
5. Sharing Information with Third Parties
dx777 never sells your personal information or provides it to third parties for advertising purposes. Information may be shared with third parties only in the limited cases described below:
- Payment processing partners: The minimum necessary information is provided to complete transactions through bKash, Nagad, and Rocket.
- Technology service providers: With hosting, cloud service, and cybersecurity partners — under strict confidentiality agreements.
- Legal obligations: Information may be provided as required to comply with a valid order from a government authority or court.
- Fraud prevention: Relevant information may be shared with fraud detection agencies to protect users.
Outside of the above cases, no information is provided to any third party without your consent.
6. Data Security Measures
dx777 applies industry-standard technical and administrative measures to protect your information.
6.1 Technical Security
- SSL/TLS encryption is active on all data transfers.
- Sensitive information is stored in encrypted form in the database.
- Firewall and intrusion detection systems are in place.
- Regular security assessments and testing are conducted.
- Two-Factor Authentication is available.
6.2 Administrative Security
- Only authorized personnel have access to personal information.
- Regular privacy training is mandatory for all staff.
- Strict data processing agreements are in place with third-party partners.
However, complete security on the internet cannot always be guaranteed. We maintain the highest level of protection, but users are also responsible for keeping their password and account secure.
7. Data Retention Period
dx777 retains your information only for as long as necessary. Information for active accounts is retained while the account remains active. Even after an account is closed, certain information may need to be retained for a specified period due to legal or regulatory obligations. Financial transaction records are generally retained for an extended period.
8. Your Rights
You have certain important rights regarding your personal information. To exercise these rights, please contact the support team.
- Right of access: You may request to know what information we hold about you.
- Right to rectification: You may request correction of inaccurate or incomplete information in your account.
- Right to erasure: You may request deletion of your information in certain circumstances, though this request may be limited where legal obligations apply.
- Right to object to processing: You may object to the use of your information for certain purposes.
- Right to data portability: You may request that your information be provided in a machine-readable format.
- Right to withdraw consent: You may withdraw consent for any data processing that is based on your consent.
9. Minor Users
dx777 is an adult platform. No information is intentionally collected from anyone under the age of 21. Age is verified at the time of registration. If we learn that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.
10. International Data Transfers
In some cases, your information may be processed on servers outside Bangladesh. Regardless of where the information is processed, the same standard of protection described in this Privacy Policy is ensured. We apply appropriate safeguards for international data transfers.
11. Links to Third-Party Sites
dx777's services may include access to portals of payment partners such as bKash, Nagad, or Rocket. These third-party platforms have their own privacy policies and dx777 is not responsible for their data processing. It is recommended to read their policies before visiting the relevant platform.
12. Changes to This Policy
dx777 reserves the right to change or update this Privacy Policy at any time. If any significant changes are made, a notification will be sent to the registered email address or posted on the site. Continued use of the site after changes will be considered acceptance of the updated policy.
Contact the support team if you would like a previous version of this Policy.
13. Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy, please contact the dx777 support team directly. Our team is available 24 hours a day, 7 days a week to assist in both Bengali and English.
Contact the Support Team
Chat with us directly on live chat — available 24/7.
Email: [email protected]
Support is available in both Bengali and English.